All appointments must be prepaid by bank transfer to Kiwibank 38-9023-0472845-00.
Appointment Cancellations/Changes made earlier than 48 hours prior to the appointment time will be eligible to have the prepayment transferred to another date within 6 weeks. Transfers can happen once only.
Appointment Cancellations/Changes made later than 48 hours prior to the appointment time will forfeit the payment unless someone is able to take your space for a service of the same value.
Late arrivals will not affect the price or finish time of your appointment. I will endeavour to give you the best service I can in the time remaining but will have to adapt in order to maintain quality.
Before booking your appointment, please contact me to discuss any skin or nail conditions that may affect my ability to complete your service. This includes damage from previous services. Your appointment may be cancelled and deposit forfeited if I cannot complete your service due to an undisclosed condition.
Please note that all appointments are video recorded and/or live streamed for the benefit of the students of Monaco Nail Academy. You may talk freely and this shouldn’t affect your experience but our conversation will be heard by students. If you need to speak to me privately at any point during your appointment you can request that I mute the audio recording temporarily. It’s actually quite fun when the students interact live with us!